Conclusion of natural gas supply contracts

  • Any natural or legal person whose use installation is connected to the natural gas network or who submitted request for connection to the natural gas network and fulfilled the requirements provided for in the connection notice shall be entitled to ask the supplier to conclude the natural gas supply contract.
  • The natural gas supply contract concluded with the applicant who has fulfilled the requirements provided for in the connection notice and the project shall be signed after the applicant has submitted a copy of the document confirming the reception of the use installation.
  • To conclude the natural gas supply contract the applicant (prospective domestic consumer) shall submit to the supplier the following documents:
  1. the request, a form made available by the supplier;
  2. copy of the title or other document proving the right to use the real estate subject to the consumption place in question. If the applicant does not have such documents, the supplier shall conclude the natural gas supply contract for a limited period, subject to preemptive payment of natural gas by the domestic consumer;
  3. the certificate confirming that the applicant has attended the briefing on the security rules when using natural gas, issued by the network operator;
  4. the technical parameters of use appliances;
  5. copy of the conformity certificate for the natural gas boiler and/or the water heater, as appropriate;
  6. copy of the identity document.
  • The supplier shall also conclude natural gas supply contract with any applicant who holds a real estate based on other right than ownership, being entitled to mention in the contract the requirement on preemptive payment of the monthly consumption of natural gas and to make subsequent recalculation according to the indication of the measurement device.
  • The supplier shall conclude with the domestic consumer a natural gas supply contract for each consumption place or one contract for several consumption places, if the consumer agrees so in writing, provided that the specificity of each consumption place is mentioned in a contract appendix, and the payment amount for each consumption place is mentioned separately in the invoice.
  • The natural gas supply contract with an end consumer whose use installation is connected to the natural gas network shall be concluded, at the consumer's request, within 7 calendar days from the date of request. If this term is not observed, the applicant shall be entitled to ask the supplier to compensate the damage caused due to non-conclusion of the natural gas supply contract.
  • The supplier shall be entitled to refuse the conclusion of a natural gas supply contract with the applicant/end consumer when the latter has debts for natural gas on other consumption places, and the refusal shall be justified in writing.
  • The applicant/end consumer shall be entitled to challenge at the National Energy Regulatory Agency the supplier's refusal to conclude the natural gas supply contract.
  • The end consumer shall be entitled to ask the termination of the natural gas supply contract. The termination request shall be submitted to the supplier at least 7 calendar days before the termination date, unless the natural gas supply contract provides otherwise. The supplier shall terminate the Contract after the end consumer has paid fully the natural gas consumed; the supply shall be ceased on the date of termination of the natural gas supply contract.
  • The end consumer, party to a natural gas supply contract, who has sold a real estate subject to that contract shall pay fully the natural gas consumed and any debt or penalty, if the contract provides so, and shall terminate the natural gas supply contract for the consumption place in question. In such case, the supplier shall terminate the natural gas supply contract and shall ask the network operator to cease the natural gas supply on the consumption place in question. The network operator shall disconnect the consumption place and shall draft the document on ceasing the natural gas supply in 3 copies. The end consumer who has sold the real estate shall receive a copy of this document, in order to be handed to the new owner.
  • The natural or legal person who obtained by title a real estate not disconnected from the natural gas network shall be entitled to ask the supplier to conclude the natural gas supply contract after submitting the documents required under section 18 or 19 of this Regulation.
  • Any payment requested by the supplier from the end consumer for the conclusion, amendment, extension, suspension or termination of the contract is prohibited.

Information presented by the Legal and Licensing Department